we love to help
Customer service that actually gets you
We’re online 24/7 just like you—all friendly, all helpful, always available to you. We’ve got you.
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Online support you actually click with
we love that for you
Profile & Billing
Account Hub
Pay your bill, update your plan, or copy your referral code. Do it all in just a few easy clicks.
FAQs
Support Hub
Get help without the headache with our FAQs and other helpful info.
Service status
Outages
We hate gatekeeping: if there's an outage in your area, we want to be straightforward.
SMS to live chat
Contact us
Text 1-855-677-9356 and we’ll send you a direct link to chat with a live agent in a matter of minutes*.
*By texting this phone number, you agree to receive text messages from welo. Consent is not a condition of purchase. Msg & data rates may apply. Reply HELP for help or STOP to cancel.
Real-time support
Our live chat is the fastest way to get the high-quality answers you’re looking for, from real people who work here. Tell us what you need, and we’ll make it happen.
Available 24/7
We’re always around for instant support. Billing, plan details, equipment—you name it, we’re here for you.
welo internet
Your local plug
We’re bringing a new wave of internet to Ohio, New Hampshire and Connecticut. Risky contracts? Never heard of her. It’s easy to join and even easier to stay. Make your move and make it happen.